Frequently Asked Questions
Ordering, payment and guarantee questions are answered below. Each service page has its own FAQ for details specific to that service.
Orders & Payments
Orders can be paid with major credit and debit cards, including Visa, Mastercard, American Express and Discover, or with cryptocurrency. We're working to add more payment options over time.
Start by contacting your bank. They can usually tell you exactly why a charge was blocked and clear it faster than we can from our side. If the issue continues, email support@boostmysocial.io and we'll help you find another way to complete your order.
Every order is guaranteed to start within 12 hours and complete within 3 days. If an order fails to complete inside that window, contact support@boostmysocial.io within 14 days of your purchase for a full refund. Drops that happen after a successful delivery are covered by the 30 day refill guarantee below, not a refund, since the service itself was delivered as promised.
Every service on BoostMySocial includes a refill guarantee of at least 30 days from delivery. If any followers, likes, views, comments or subscribers you purchased drop during that window, our system detects it and tops the order back up automatically, typically within 24 hours. No action is needed on your part unless you'd like to opt out.
Email support@boostmysocial.io with your order details and we'll turn off automatic refills for that order.
Check these five things first, since they cover almost every delivery issue: your Instagram account is set to public, the username you entered is correct, you haven't changed your username since ordering, the account or post still exists, and the content follows Instagram's guidelines. Delivery is guaranteed to complete within 3 days. If everything checks out and the window has passed, email support@boostmysocial.io with your order details.
Instagram periodically removes accounts it flags as spam, fake or inactive, and that cleanup can affect any account's follower count, including ones that never bought a single follower. When it touches an order placed through BoostMySocial, the 30 day refill guarantee covers it automatically.
Every follower and like we deliver comes from a real, active Instagram account, so we can't reach into someone else's account to pull it back or transfer it elsewhere. If you'd rather not have certain followers on your list, you can remove them yourself at any time by blocking those accounts.
You can place as many orders as you like. For the safest, most natural-looking growth, we recommend keeping each order proportional to your current following rather than jumping several multiples at once. Planning something larger? Message support@boostmysocial.io and we'll help you pace it.
Yes. Delivery works the same way for personal, creator and business Instagram accounts, as long as the account is public at the time of the order.
TikTok
Five things account for most delivery issues: your TikTok account is set to public, the username or link you entered is correct, you haven't changed your username since ordering, the video or account still exists, and the content follows TikTok's community guidelines. Delivery is guaranteed to complete within 3 days. If you've confirmed all of that and the window has passed, contact support@boostmysocial.io.
TikTok regularly purges accounts it identifies as bots, spam or inactive, which can lower any account's numbers, including ones that never purchased anything. If a purchased follower or like disappears within 30 days of delivery, the refill guarantee replaces it automatically.
Since every follower comes from a genuine TikTok account, we can't remove or transfer them after delivery. You can remove specific followers yourself at any time by blocking the accounts you don't want on your list.
There's no fixed limit on how many times you can order. To keep growth looking natural, we suggest scaling orders with your existing numbers rather than making one large jump, especially on a newer account. Reach out to support@boostmysocial.io for guidance on larger campaigns.
Yes, as long as the account is public. Newer accounts sometimes do better starting with a smaller package and building up, since a sudden jump on an account with almost no history can look unnatural to the platform.
YouTube
Check these first: your channel or video is set to public, not private or unlisted, the link you provided is correct, you haven't changed your channel handle since ordering, and the video or channel still exists. Delivery is guaranteed to complete within 3 days. If those all check out and the window has passed, email support@boostmysocial.io with your order number.
YouTube periodically removes spam and inactive accounts across the platform, and that cleanup can lower any channel's subscriber count, including channels that purchased nothing at all. Subscribers lost this way within 30 days of your order are replaced automatically under the refill guarantee.
This works differently on YouTube than on Instagram or TikTok. YouTube doesn't give channel owners a way to remove individual subscribers, so once subscribers are delivered, neither you nor we can take specific ones off your list. Every account we deliver is genuine and active.
You can order as many times as you need. For channels with a small existing subscriber base, we recommend starting with a smaller package and scaling up, since a very large jump relative to your current numbers can draw extra scrutiny. Contact support@boostmysocial.io if you're planning a bigger campaign.
They count toward the subscriber number itself, but the separate watch time requirement for the YouTube Partner Program can only come from real viewing, so purchased subscribers alone won't get a channel monetized. See our Buy YouTube Subscribers page for the full breakdown.